Refund Policy

This page sets out when T7Proxy refunds an order, how proxies are delivered and how to stop a renewal. It is part of our Terms of Service. All prices and refunds are in US dollars (USD).

1. Refunds

• If an order can't be delivered, the full amount goes back to your wallet automatically.
• If a proxy doesn't work, use IP replacement first. If that can't fix it, contact support and we'll review a refund to your wallet case by case.
• Once proxies are delivered and working, the purchase is final. Unused traffic and unused days are not refunded.
• Refunds are paid to your wallet, not back to your card or crypto wallet, unless the law requires otherwise.

2. Delivery

• Proxies are a digital service. Nothing is shipped.
• Proxies are usually ready within minutes of payment and are shown under My proxies in your dashboard, each with a login and password.
• If an order can't be delivered, the full amount goes back to your wallet automatically.

3. Cancelling and renewals

• There is no subscription. Each order is paid once from your wallet for the period or traffic package you chose.
• An order renews only if you turn auto-renew on for it. You can turn auto-renew off at any time in My proxies, and the order then ends on its end date.
• You can close your account in Account settings once your balance is spent and no proxies are live.

4. How to ask for a refund

Email support@t7proxy.com from the address on your account, or use the chat on this site. Tell us the order and what went wrong. We reply by email and, when a refund is due, add it to your wallet.

If you see a charge from T7PROXY that you don't recognise, contact us first so we can look into it with you.